FAQ - HEMA Navigator 5"
Having trouble with your HEMA Navigator 5? Read through the FAQ section as many questions have already been answered.
Q. Where can I purchase the HEMA Navigator 5" from?
A. Visit our dealers section
Here.
Q. Who do I contact for support?
A. Contact the retailer the purchase was made from.
Q. What is the warranty for the HEMA Navigator 5"?
A. The warranty is twelve (12) months.
Q. Who do I contact for warranty issues or accidental damages?
A. If you are suspecting a warranty issue or have accidentally damaged your device, you need to take the navigator back to your place of purchase along with proof of purchase to resolve the issue. In the event that this is impractical, please ring the HEMA Navigator Support team for more details.
Q. What is the largest MicroSD Card the Navigator supports?
A. 16gb SanDisk and Kingston MicroSDs cards have been tested successfully on the Hema Navigator 5".
Q. Is the HEMA Navigator 5" compatible with a Mac?
A. The HN5 and it's associated software is not compatible with a Mac. It is possible to run Mac applications such as "Bootcamp" or "Parrallels" that will allow the installation of a licensed version of Windows on a Mac. This would enable the installation of the relevant HN5 software. Note: The use of Windows emulation software on a Mac is not supported by HEMA.
Q. The screen calibration is out on the HEMA Navigator as it registers the screen tap in the incorrect position. How do I fix this issue?
A. To overcome this issue, on the main menu of your Hema Navigator, tap 'Tools' (spanner icon), tap System, tap Sys Info, then finally tap Calibration. The calibration screen will be displayed. Tap precisely on the middle of the white cross-hairs at position 1. The white cross-hairs will then move to position 2. Tap the white cross-hairs at position 2 and repeat until reaching position 5. Once the calibration at position 5 has been completed, the Sys Info screen will be automatically displayed again. Use the back arrow to return to the main screen.
Q. What DVD and CD ROMS are included with the HEMA Navigator 5” and what do they contain?
A. There are two discs that are included as standard with the Navigator:
Route 66 Disc:
Route 66 Sync application Install program - Installs Route 66 Sync on your PC for accessing the Route 66 on-line store to purchase more content such as mapping.
PLEASE NOTE - We recommend downloading the latest version of Route66 directly from the Route66 website at http://www.66.com
Route 66 Application Install program - Re-installs Route 66 on the HEMA Navigator 5”.
Route 66 Quick Start Guide and Manual.
Australian 4WD Raster Map Collection DVD:
The OziExplorer OziLite Map viewing software - This software is used to view the maps. If you don’t own the full version of OziExplorer or you don’t own other mapping software, then you must install the Map Viewer.
Australian 4WD Raster Map files - There are two sets of map files supplied: the OziExplorer format and the ECW format. The OziExplorer files work with the OziExplorer program suite. The ECW files work with OziExplorer and most mapping programs.
Q. The device is not making any sounds even though the volume levels are all set at high levels.
A. The FM transmitter function has been enabled. This will send all audio to the FM channel as set in the FM transmitter menu.
To disable the FM transmitter do the following:
From the start up menu tap the Tools icon then FM. If there is a tick and message stating FM function has started, the speaker will be silent tap the tick to disable the FM switch. Sound will now be channelled back through the device speaker.
Q. HEMA Navigator 5” loses Bluetooth settings when HEMA Navigator 5” is powered off.
A. The HEMA Navigator 5” will not save your Bluetooth settings when the unit is powered off. In order to retain these settings, use the Sleep Mode function to turn off the unit. Note: When the unit is in sleep mode, it is still drawing a small amount of charge from the battery and will cause it to go flat over long periods without use.
Q. Can aftermarket (non genuine) 12v car chargers and 240v mains chargers be used with the HEMA Navigator 5"?.
A. Only genuine HEMA Navigator 5” 12v car chargers and 240v mains chargers can be used. Use of non OEM chargers may result in damage and a voided Navigator warranty.
Q. Can the 12v car charger cable be cut to facilitate hard wiring of the charger into a vehicle.
A. The charger cable cannot be cut or modified in any way. Damage caused by a cut or modified charger will result in a voided Navigator warranty.
Q. How do I put media files such as MP3, Video, Text or Photo’s on my Navigator?.
A. All media files should be put on the micro SD card of the Navigator:
Remove the Micro SD card from the Navigator and place in an SD HC compatible card reader. Copy your media files from the computer to the relevant folder, located in the Media Files folder on the micro SD card i.e. MP3 files get copied to the MP3 folder.
The media player, Text or Photo viewer on the Navigator will automatically search the SD card for the relevant files and display the SD card as a folder called SDMMC.
Click on the SDMMC folder, click on Media Files then the required media folder i.e. for an MP3 file click on SDMMC>Media Files>Mp3. The MP3 files previously copied to the SD card will be display
Tap the required file to start playing or to display. If using the MP3 player, it will step through the available MP3 files or can be set to repeat.
Note: the MP3 or Video players should only be used when no navigation programs are being run. Using the players while a navigation program is running will cause slow performance of the navigation program.
Q. The Hema Reversing Camera is supplied in kit form which includes the wiring loom plus 5mtr and 3mtr RCA video cables.
A. The camera is powered by the reversing light at the rear of your vehicle via the wiring loom. The wiring loom also connects to the RCA cable which sends the camera video signal to the Navigator. The Navigator will automatically switch to camera mode when the vehicle is put into reverse.
Q. Route66 says "You are entering an area which is not fully coded, you MAY receive incorrect driving instructions". What does this mean?
A. Route66 reports this when there are markers in the map data which indicate that there may have been changes to the road network in the area when the current map was created. It is NOT a fault with the software.
Q. I'm having trouble finding addresses using the SEARCH > ADDRESS function in Route 66.
A. It is easier to use the SEARCH > FREE TEXT function for finding addresses in Route66. When you go to free text search, simply input an abbreviated address, and hit the search button. ie. HEMA - 25 McKechnie Drive, Eight Mile Plains, QLD can be found easily by typing in "25 mckec eight" in the search field. There's no need to specify the type of road (ie. ST, DRV, RD), and in fact it is better if you are slightly vague in your search terms, rather than too specific.
Q. Route 66 does not seem to be saving my settings.
A. It is important that once a setting in Route 66 has been changed that the OK button is tapped in order to save the setting, then the Back button can be selected to return to the previous screen. Tapping the Back button alone will not save the setting.
Q. How often is the Route 66 street map data updated?
A. Route 66 does not release map updates on an set release schedule. The street map data in Route 66 is supplied by Navteq who specialise in supplying map data to companies such as Route 66.
Q. Roads are missing or incorrectly recorded in Route 66
A. Hema Maps do not have control over the integrity of the navigation data in Route 66. Route 66 uses maps and navigation data provided by Navteq. If a road is incorrect or missing from Route 66, it is because the information does not exist or is incorrectly recorded in the data supplied by Navteq to Route 66.
To notify Navteq of incorrect or missing data, it is possible to submit map data change requests by clicking on the following link to the Navteq web page:
www.navteq.com
Click on the Map Reporter at the top of the screen and proceed as instructed. The incorporation of these reported discrepancies into the next version of released data is at the discretion of Navteq and Route 66 and is completely out of the control of Hema Maps.
Q. I want to buy other maps for Route 66 on my navigator. eg. maps for another country. How do I do this?
A. To download maps and buy Drive and Walk files for use with Route66 on the Navigator, you need to install the Route 66 Sync application. It is recommended to download the latest version directly from the Route66 website at
http://www.66.com. A broadband internet connection is required.
The HEMA Navigator 5” connects to the computer via the supplied USB cable. A communication program such as Microsoft Active Sync (Windows XP) or Windows Mobile Device Centre (Windows Vista and Windows 7) is required on your computer.
Note: Windows 7 and some Windows Vista computers already have Mobile Device Centre installed. If downloading Mobile Device Centre be sure to download the correct 32 or 64 bit version for your computer.
To find the version required, press the Windows start button and Pause Break button simultaneously on your keyboard, or go into the System Properties option from the Control Panel.
Connect the Navigator to the computer via the USB cable, start the Route 66 application on the HEMA Navigator 5” then run the Route 66 Sync application on your computer. There will be a delay while Route 66 Sync loads the Navigators details (ie. the currently loaded content).
Once your Navigator is talking to Route66 Sync, you use the built in Route66 Store to get free content and purchase paid content.
Note that maps of all available countries can be downloaded at no charge from the store, but that to use a map, you need to purchase the corresponding Drive and Walk file from the Navigation section of the store.
Free content generally includes, maps, voices and colour schemes (although some colour schemes are paid for items).
Generally Drive and Walk files are available to purchase for periods of either 31 days, or 12 months, to suit the period of travel.
Q. How do I update my map in Route 66 when an update is available?
A. To update maps or manage content in Route 66, you need to install the Route 66 Sync application. It is recommended to download the latest version directly from the Route66 website at
http://www.66.com. A broadband internet connection is required.
The HEMA Navigator 5” connects to the computer via the supplied USB cable. A communication program such as Microsoft Active Sync (Windows XP) or Windows Mobile Device Centre (Windows Vista and Windows 7) is required on your computer.
These programs can be downloaded from the
Microsoft Device Centre download page.
Note: Windows 7 and some Windows Vista computers already have Mobile Device Centre installed. If downloading Mobile Device Centre be sure to download the correct 32 or 64 bit version for your computer.
To find the version required, press the Windows start button and Pause Break button simultaneously on your keyboard.
Connect the Navigator to the computer via the USB cable, start the Route 66 application on the HEMA Navigator 5” then run the Route 66 Sync application on your computer. There will be a delay while Route 66 Sync loads the Navigators details. It will then be possible to view the Map and Navigation file contents of the Navigator.
Q. Is the Route 66 Traffic Information service available in Australia?
A. The Route 66 Traffic Information system is not available in Australia.
Q. I have installed Route 66 Sync on my computer but the Navigator will not connect.
A. For your Windows computer to communicate with the Navigator, it is necessary to have Microsoft Active Sync (Windows XP) or Microsoft Mobile Device Centre (Windows Vista) installed on your computer.
Note: Windows 7 has Mobile Device Centre pre-installed.
Q. Does the Route 66 Speed Alarm give alerts according to road speed zones?
A. The Route 66 Speed Alarm is used to set a preset speed at which an alarm is sounded. The Speed Alarm is not able to alert according to speed zone.
Q. Is it possible to import third party Points Of Interest (POI) into Route 66?
A. Route 66 is unable to import POI files.
Q. What is the Speed menu used for as found in Options > Tools > Settings > Speed?
A. The Speed menu can be used to control the maximum speed settings that Route 66 uses to calculate trip times.
When the Speed menu is accessed, the Speed slider bar is shown, if tapped, this bar will allow the increase or decrease of all the road speed settings (by a percentage). This will then adjust the trip time for a navigated route accordingly. To manually adjust the speed settings, tap Options > Advanced. The individual maximum road speed settings for each type of road can be manually adjusted. It is important to tap OK to save the settings before exiting.
Note: these speed settings are not used for the speed alarm function.
Q. There is no speed display in Route 66 unless I am navigating a route.
A. Route 66 will only display the vehicles speed when a route is being navigated.
Q. How do I use the scrolling function in the Route 66 menus?
A. The best operation of the scrolling function in Route 66 is to place your finger at the bottom of the menu screen in the centre. Move your finger upwards, maintaining contact with the screen. The menu will scroll one line at a time.
Q. Under Options > Tools > Settings General, the volume control is greyed out and I can't slide it to adjust the volume
A. The audio is currently muted. Turn on sound by going to Options > Show Shortcuts > Sound ON
Q. I have created an account for using Route66 Sync, but I lost the email containing the activation message, or I want to change the password. What do I do?
Q. OziExplorer does not show the correct Sunrise and Sunset times.
A. HEMA Navigators within the serial number range of HN5A12090000001 and HN5A1209002000 have an OziExplorer bug that reverses the + and – settings in the time zone set up menu i.e. if the required time zone is GMT+10:00 set the time zone GMT-10:00. Download the latest OziExplorer version
Here. to rectify this issue
Q. I have purchased a Memory Map Topo DVD product, How do I install the maps on my Navigator?
FAQ - HEMA Navigator 5"
Having trouble with your HEMA Navigator 5? Read through the FAQ section as many questions have already been answered.
Q. Where can I purchase the HEMA Navigator 5" from?
A. Visit our dealers section
Here.
Q. Who do I contact for support?
A. Contact the retailer the purchase was made from.
Q. What is the warranty for the HEMA Navigator 5"?
A. The warranty is twelve (12) months.
Q. Who do I contact for warranty issues or accidental damages?
A. If you are suspecting a warranty issue or have accidentally damaged your device, you need to take the navigator back to your place of purchase along with proof of purchase to resolve the issue. In the event that this is impractical, please ring the HEMA Navigator Support team for more details.
Q. What is the largest MicroSD Card the Navigator supports?
A. 16gb SanDisk and Kingston MicroSDs cards have been tested successfully on the Hema Navigator 5".
Q. Is the HEMA Navigator 5" compatible with a Mac?
A. The HN5 and it's associated software is not compatible with a Mac. It is possible to run Mac applications such as "Bootcamp" or "Parrallels" that will allow the installation of a licensed version of Windows on a Mac. This would enable the installation of the relevant HN5 software. Note: The use of Windows emulation software on a Mac is not supported by HEMA.
Q. The screen calibration is out on the HEMA Navigator as it registers the screen tap in the incorrect position. How do I fix this issue?
A. To overcome this issue, on the main menu of your Hema Navigator, tap 'Tools' (spanner icon), tap System, tap Sys Info, then finally tap Calibration. The calibration screen will be displayed. Tap precisely on the middle of the white cross-hairs at position 1. The white cross-hairs will then move to position 2. Tap the white cross-hairs at position 2 and repeat until reaching position 5. Once the calibration at position 5 has been completed, the Sys Info screen will be automatically displayed again. Use the back arrow to return to the main screen.
Q. What DVD and CD ROMS are included with the HEMA Navigator 5” and what do they contain?
A. There are two discs that are included as standard with the Navigator:
Route 66 Disc:
Route 66 Sync application Install program - Installs Route 66 Sync on your PC for accessing the Route 66 on-line store to purchase more content such as mapping.
PLEASE NOTE - We recommend downloading the latest version of Route66 directly from the Route66 website at http://www.66.com
Route 66 Application Install program - Re-installs Route 66 on the HEMA Navigator 5”.
Route 66 Quick Start Guide and Manual.
Australian 4WD Raster Map Collection DVD:
The OziExplorer OziLite Map viewing software - This software is used to view the maps. If you don’t own the full version of OziExplorer or you don’t own other mapping software, then you must install the Map Viewer.
Australian 4WD Raster Map files - There are two sets of map files supplied: the OziExplorer format and the ECW format. The OziExplorer files work with the OziExplorer program suite. The ECW files work with OziExplorer and most mapping programs.
Q. The device is not making any sounds even though the volume levels are all set at high levels.
A. The FM transmitter function has been enabled. This will send all audio to the FM channel as set in the FM transmitter menu.
To disable the FM transmitter do the following:
From the start up menu tap the Tools icon then FM. If there is a tick and message stating FM function has started, the speaker will be silent tap the tick to disable the FM switch. Sound will now be channelled back through the device speaker.
Q. HEMA Navigator 5” loses Bluetooth settings when HEMA Navigator 5” is powered off.
A. The HEMA Navigator 5” will not save your Bluetooth settings when the unit is powered off. In order to retain these settings, use the Sleep Mode function to turn off the unit. Note: When the unit is in sleep mode, it is still drawing a small amount of charge from the battery and will cause it to go flat over long periods without use.
Q. Can aftermarket (non genuine) 12v car chargers and 240v mains chargers be used with the HEMA Navigator 5"?.
A. Only genuine HEMA Navigator 5” 12v car chargers and 240v mains chargers can be used. Use of non OEM chargers may result in damage and a voided Navigator warranty.
Q. Can the 12v car charger cable be cut to facilitate hard wiring of the charger into a vehicle.
A. The charger cable cannot be cut or modified in any way. Damage caused by a cut or modified charger will result in a voided Navigator warranty.
Q. How do I put media files such as MP3, Video, Text or Photo’s on my Navigator?.
A. All media files should be put on the micro SD card of the Navigator:
Remove the Micro SD card from the Navigator and place in an SD HC compatible card reader. Copy your media files from the computer to the relevant folder, located in the Media Files folder on the micro SD card i.e. MP3 files get copied to the MP3 folder.
The media player, Text or Photo viewer on the Navigator will automatically search the SD card for the relevant files and display the SD card as a folder called SDMMC.
Click on the SDMMC folder, click on Media Files then the required media folder i.e. for an MP3 file click on SDMMC>Media Files>Mp3. The MP3 files previously copied to the SD card will be display
Tap the required file to start playing or to display. If using the MP3 player, it will step through the available MP3 files or can be set to repeat.
Note: the MP3 or Video players should only be used when no navigation programs are being run. Using the players while a navigation program is running will cause slow performance of the navigation program.
Q. The Hema Reversing Camera is supplied in kit form which includes the wiring loom plus 5mtr and 3mtr RCA video cables.
A. The camera is powered by the reversing light at the rear of your vehicle via the wiring loom. The wiring loom also connects to the RCA cable which sends the camera video signal to the Navigator. The Navigator will automatically switch to camera mode when the vehicle is put into reverse.
Q. Route66 says "You are entering an area which is not fully coded, you MAY receive incorrect driving instructions". What does this mean?
A. Route66 reports this when there are markers in the map data which indicate that there may have been changes to the road network in the area when the current map was created. It is NOT a fault with the software.
Q. I'm having trouble finding addresses using the SEARCH > ADDRESS function in Route 66.
A. It is easier to use the SEARCH > FREE TEXT function for finding addresses in Route66. When you go to free text search, simply input an abbreviated address, and hit the search button. ie. HEMA - 25 McKechnie Drive, Eight Mile Plains, QLD can be found easily by typing in "25 mckec eight" in the search field. There's no need to specify the type of road (ie. ST, DRV, RD), and in fact it is better if you are slightly vague in your search terms, rather than too specific.
Q. Route 66 does not seem to be saving my settings.
A. It is important that once a setting in Route 66 has been changed that the OK button is tapped in order to save the setting, then the Back button can be selected to return to the previous screen. Tapping the Back button alone will not save the setting.
Q. How often is the Route 66 street map data updated?
A. Route 66 does not release map updates on an set release schedule. The street map data in Route 66 is supplied by Navteq who specialise in supplying map data to companies such as Route 66.
Q. Roads are missing or incorrectly recorded in Route 66
A. Hema Maps do not have control over the integrity of the navigation data in Route 66. Route 66 uses maps and navigation data provided by Navteq. If a road is incorrect or missing from Route 66, it is because the information does not exist or is incorrectly recorded in the data supplied by Navteq to Route 66.
To notify Navteq of incorrect or missing data, it is possible to submit map data change requests by clicking on the following link to the Navteq web page:
www.navteq.com
Click on the Map Reporter at the top of the screen and proceed as instructed. The incorporation of these reported discrepancies into the next version of released data is at the discretion of Navteq and Route 66 and is completely out of the control of Hema Maps.
Q. I want to buy other maps for Route 66 on my navigator. eg. maps for another country. How do I do this?
A. To download maps and buy Drive and Walk files for use with Route66 on the Navigator, you need to install the Route 66 Sync application. It is recommended to download the latest version directly from the Route66 website at
http://www.66.com. A broadband internet connection is required.
The HEMA Navigator 5” connects to the computer via the supplied USB cable. A communication program such as Microsoft Active Sync (Windows XP) or Windows Mobile Device Centre (Windows Vista and Windows 7) is required on your computer.
Note: Windows 7 and some Windows Vista computers already have Mobile Device Centre installed. If downloading Mobile Device Centre be sure to download the correct 32 or 64 bit version for your computer.
To find the version required, press the Windows start button and Pause Break button simultaneously on your keyboard, or go into the System Properties option from the Control Panel.
Connect the Navigator to the computer via the USB cable, start the Route 66 application on the HEMA Navigator 5” then run the Route 66 Sync application on your computer. There will be a delay while Route 66 Sync loads the Navigators details (ie. the currently loaded content).
Once your Navigator is talking to Route66 Sync, you use the built in Route66 Store to get free content and purchase paid content.
Note that maps of all available countries can be downloaded at no charge from the store, but that to use a map, you need to purchase the corresponding Drive and Walk file from the Navigation section of the store.
Free content generally includes, maps, voices and colour schemes (although some colour schemes are paid for items).
Generally Drive and Walk files are available to purchase for periods of either 31 days, or 12 months, to suit the period of travel.
Q. How do I update my map in Route 66 when an update is available?
A. To update maps or manage content in Route 66, you need to install the Route 66 Sync application. It is recommended to download the latest version directly from the Route66 website at
http://www.66.com. A broadband internet connection is required.
The HEMA Navigator 5” connects to the computer via the supplied USB cable. A communication program such as Microsoft Active Sync (Windows XP) or Windows Mobile Device Centre (Windows Vista and Windows 7) is required on your computer.
These programs can be downloaded from the
Microsoft Device Centre download page.
Note: Windows 7 and some Windows Vista computers already have Mobile Device Centre installed. If downloading Mobile Device Centre be sure to download the correct 32 or 64 bit version for your computer.
To find the version required, press the Windows start button and Pause Break button simultaneously on your keyboard.
Connect the Navigator to the computer via the USB cable, start the Route 66 application on the HEMA Navigator 5” then run the Route 66 Sync application on your computer. There will be a delay while Route 66 Sync loads the Navigators details. It will then be possible to view the Map and Navigation file contents of the Navigator.
Q. Is the Route 66 Traffic Information service available in Australia?
A. The Route 66 Traffic Information system is not available in Australia.
Q. I have installed Route 66 Sync on my computer but the Navigator will not connect.
A. For your Windows computer to communicate with the Navigator, it is necessary to have Microsoft Active Sync (Windows XP) or Microsoft Mobile Device Centre (Windows Vista) installed on your computer.
Note: Windows 7 has Mobile Device Centre pre-installed.
Q. Does the Route 66 Speed Alarm give alerts according to road speed zones?
A. The Route 66 Speed Alarm is used to set a preset speed at which an alarm is sounded. The Speed Alarm is not able to alert according to speed zone.
Q. Is it possible to import third party Points Of Interest (POI) into Route 66?
A. Route 66 is unable to import POI files.
Q. What is the Speed menu used for as found in Options > Tools > Settings > Speed?
A. The Speed menu can be used to control the maximum speed settings that Route 66 uses to calculate trip times.
When the Speed menu is accessed, the Speed slider bar is shown, if tapped, this bar will allow the increase or decrease of all the road speed settings (by a percentage). This will then adjust the trip time for a navigated route accordingly. To manually adjust the speed settings, tap Options > Advanced. The individual maximum road speed settings for each type of road can be manually adjusted. It is important to tap OK to save the settings before exiting.
Note: these speed settings are not used for the speed alarm function.
Q. There is no speed display in Route 66 unless I am navigating a route.
A. Route 66 will only display the vehicles speed when a route is being navigated.
Q. How do I use the scrolling function in the Route 66 menus?
A. The best operation of the scrolling function in Route 66 is to place your finger at the bottom of the menu screen in the centre. Move your finger upwards, maintaining contact with the screen. The menu will scroll one line at a time.
Q. Under Options > Tools > Settings General, the volume control is greyed out and I can't slide it to adjust the volume
A. The audio is currently muted. Turn on sound by going to Options > Show Shortcuts > Sound ON
Q. I have created an account for using Route66 Sync, but I lost the email containing the activation message, or I want to change the password. What do I do?
Q. OziExplorer does not show the correct Sunrise and Sunset times.
A. HEMA Navigators within the serial number range of HN5A12090000001 and HN5A1209002000 have an OziExplorer bug that reverses the + and – settings in the time zone set up menu i.e. if the required time zone is GMT+10:00 set the time zone GMT-10:00. Download the latest OziExplorer version
Here. to rectify this issue
Q. I have purchased a Memory Map Topo DVD product, How do I install the maps on my Navigator?