Q. Where can I purchase the HEMA Navigator HN5i from?
A. Visit our dealers section
Here.Q. Who do I contact for support?
A. Contact the retailer the purchase was made from.
Q. What is the warranty for the HEMA Navigator HN5i?
A. The warranty is twelve (12) months.
Q. Who do I contact for warranty issues or accidental damages?
A. If you are suspecting a warranty issue or have accidentally damaged your device, you need to take the navigator back to your place of purchase along with proof of purchase to resolve the issue. In the event that this is impractical, please ring the HEMA Navigator Support team for more details.
Q. The altitude reading in various parts of the software does to seem to be accurate. Is something wrong?
A. Not really. Altitude readings in most in-car GPS systems should be taken with a "pinch of salt". This is a result of the way the GPS system works. Search
Google for more info on this phenomenom.
Q. What offroad maps are on the Navigator when I buy it?
A. Click
HERE to open a PDF file showing a map key. This gives you a graphical representation of the maps pre-installed on the Navigator.
Q. What is the largest MicroSD Card the Navigator supports?
A. 16gb SanDisk and Kingston MicroSDs cards have been tested successfully on the Hema Navigator 5".
Q. Is the HEMA Navigator HN5i compatible with a Mac?
A. The HN5i and it's associated software is not compatible with a Mac. It is possible to run Mac applications such as "Bootcamp" or "Parallels" that will allow the installation of a licensed version of Windows on a Mac. This would enable the installation of the relevant HN5i software. Note: The use of Windows emulation software on a Mac is not supported by HEMA.
Q. The screen calibration is out on the HEMA Navigator as it registers the screen tap in the incorrect position. How do I fix this issue?
A. To overcome this issue, on the main menu of your Hema Navigator, tap 'Tools' (spanner icon), tap System, tap Sys Info, then finally tap Calibration. The calibration screen will be displayed. Tap precisely on the middle of the white cross-hairs at position 1. The white cross-hairs will then move to position 2. Tap the white cross-hairs at position 2 and repeat until reaching position 5. Once the calibration at position 5 has been completed, the Sys Info screen will be automatically displayed again. Use the back arrow to return to the main screen.
Q. What DVDs are included with the HEMA Navigator HN5i and what do they contain?
A. There are two discs that are included as standard with the Navigator:
HN5i Memory Map NAVIGATOR DVD 2011:
Memory-Map PC application Install program - Installs the Memory-Map application on your PC for accessing the Memory-Map format maps which are also on the DVD.
Memory-Map maps - HEMA Raster map collection in Memory-Map format.
Route 66 Quick Start Guide and Manual.
HN5i OziExplorer NAVIGATOR DVD 2011:
The HEMA Explorer OziExplorer software - This software is used to view the maps. It also allows you to access data on your Navigator such as waypoints, tracks and routes.
Australian 4WD Raster Map files - There are two sets of map files supplied: the OziExplorer format and the ECW format. The OziExplorer files work with the OziExplorer program suite. The ECW files work with OziExplorer and most mapping programs.
Q. The device is not making any sounds even though the volume levels are all set at high levels.
A. The FM transmitter function has been enabled. This will send all audio to the FM channel as set in the FM transmitter menu.
To disable the FM transmitter do the following:
From the start up menu tap the Tools icon then FM. If there is a tick and message stating FM function has started, the speaker will be silent tap the tick to disable the FM switch. Sound will now be channelled back through the device speaker.
Q. The screen doesn't seem to be at full brightness, but the system settings show it is on full brightness.
A. Try lowering the brightness control, and then raising it again.
Q. Can aftermarket (non genuine) 12v car chargers and 240v mains chargers be used with the HEMA Navigator HN5i?
A. Only genuine HEMA Navigator HN5i 12v car chargers and 240v mains chargers can be used. Use of non OEM chargers may result in damage and a voided Navigator warranty.
Q. Can the 12v car charger cable be cut to facilitate hard wiring of the charger into a vehicle.
A. The charger cable cannot be cut or modified in any way. Damage caused by a cut or modified charger will result in a voided Navigator warranty.
Q. How do I put media files such as MP3, Video, Text or Photo’s on my Navigator?.
A. All media files should be put on the micro SD card of the Navigator:
Remove the Micro SD card from the Navigator and place in an SD HC compatible card reader. Copy your media files from the computer to the relevant folder, located in the Media Files folder on the micro SD card i.e. MP3 files get copied to the MP3 folder.
The media player, Text or Photo viewer on the Navigator will automatically search the SD card for the relevant files and display the SD card as a folder called SDMMC.
Click on the SDMMC folder, click on Media Files then the required media folder i.e. for an MP3 file click on SDMMC>Media Files>Mp3. The MP3 files previously copied to the SD card will be display
Tap the required file to start playing or to display. If using the MP3 player, it will step through the available MP3 files or can be set to repeat.
Note: the MP3 or Video players should only be used when no navigation programs are being run. Using the players while a navigation program is running will cause slow performance of the navigation program.
Q. The iGo primo User Guide on the website shows the startup wizard running when you first start iGo on your Navigator, but it didn't happen on my Navigator. Why is that?
A. The Navigator is setup prior to shipping and this has already been done for you. You can re-run the startup wizard at any time from the More Menu > Settings screen.
Q. I went through a Red Light / Fixed Speed Camera or other alert point, and iGo didn't trigger an alert. What's going on?
A. iGo Primo has "smart" alerts. For example, if the speed camera is only facing one way at an intersection, and you drive through the other way, the alert is NOT triggered.
Q. The Altitude seems to be stuck on one reading, either in the on-screen display, or in the trip monitor.
A. This will most likely be addressed in a future iGo Primo update. A workaround is to put the Navigator into sleep mode, and then wake it up while iGo is running.
Q. Some alert points don't trigger a spoken alarm. Is anything wrong?
A. iGo Primo only gives spoken alerts when using a TTS (Text To Speech) Voice. Not all alert points trigger spoken alarms.
Q. How do I get updates or purchase maps for other countries for iGo on my Navigator?
A. The basic process is:
Download the Naviextras Toolbox from the website:
https://www.naviextras.com/
Install Naviextras on your PC
Create an account for yourself on the Naviextras website. Specify your device Model as HEMA Navigator HN5i. When you create your account, you will need to activate the account from the email which is sent when you create your account.
Start the Naviextras Toolbox software on your PC.
Power on the Navigator.
Plug in your Navigator, and specify the Mass Storage mode (left-hand BLUE icon on connection mode selection screen)
YOUR NAVIGATOR MUST BE IN MASS STORAGE MODE FOR NAVIEXTRAS TOOLBOX TO RECOGNISE IT
Naviextras will detect your device, and let you know what updates, if any, are available for your device. You can also perform functions such as backing up your existing content using the Naviextras Toolbox. If you will be performing updates, Naviextras Toolbox will prompt you do a backup prior to the updates being applied.
Log in to your account. NaviExtras Toolbox options can be set so that in future sessions it will log you in automatically.
Naviextras Toolbox also incorporates a store function where you can purchase additional content, such as maps for other countries.
Q. I don't want the EziOzi page layout on my Navigator. I would rather have the original OziExplorer interface.
A. Please see
Appendix 3 in the EziOzi User Guide in the
online help, or any of the EziOzi User Guides available for download for details on returning to the original OziExplorer interface.
Q. What is the limit on the number of route waypoints, track points etc in the HEMA Explorer PC Application?
A. 10,000 waypoints
75 tracks (unlimited points)
200 routes of 300 waypoints per route
Q. When I start Memory-Map (TOPO) on my Navigator, I have to tap the screen five times before the application starts. Why is this?
A. Memory-Map displays five TUTORIAL screens during startup. Each of these screens is designed to help you become familiar with the operation of Memory-Map. Once you are familiar enough with this information, you can switch off this feature by going into the TOOLS > SETTINGS menu, and unticking the "Show Tutorial" checkbox. When the option is switched off, Memory-Map will start up immediately, bypassing the tutorial screens.
Q. I have saved some overlays (tracks, routes or waypoints) as a ".mmo" file on my PC. How do I load this on the Navigator?
A. You need to copy the overlay file(s) you have created on the PC to the "Memory-Map-GPS-Data" folder on the SD card of the Navigator. Then, when running Memory-Map on the Navigator, go to the menu, and select Overlay > Open. Your overlay file should be visible and you can tap the file to load it into Memory-Map. NOTE It is not possible to directly transfer the overlay from the PC version of Memory-Map to the Navigator. You need to copy the file using Windows Explorer directly to the folder on the SD card.
Q. I have purchased a Memory Map Topo DVD product, How do I install the maps on my Navigator?
Q. What maps are available in Memory-Map format?
Q. When I try to register my Memory-Map software, I get a message like "Server Not found" etc. What does this mean?
A. This may indicate a problem with your internet connection or a problem at the Memory-Map server connection. This is almost always a temporary issue. Please try again a little later.